Shipping & Returns
Shipping & Returns
QuestionsWe like to stay close to our customers ! Should anything be unclear to you, feel free to reach out: firstname.lastname@example.org.
CommitmentWe promise to do our best to process and ship your NOLOGO studio product at rocket speed! There is usually a 24-hours processing time. If you placed your order during the weekend or on a holiday, we’ll start processing your order on the next business day. You will receive a shipping confirmation email as soon as your order has been shipped. Along with your confirmation email, you will receive a tracking number by SMS and at your customer email address.
Shipping PricesAll prices are excl. VAT & duty fees.
ShipmentAll orders are dispatched from our warehouse facility in Zurich, Switzerland. Transit times start from the date the order initially ships, not the date the order is placed. Timelines start from ship date. Please allow at least 24h for your order to be processed. The shipment can sometimes be delayed by customs in your respective country and we cannot always assure a swift delivery. Here is a timeline of when you can expect your NOLOGO studio product:
- 2-4 business days
- Europe (EU)
- 3-6 business days (GLS Parcels)
- Rest of the world
- 4-7 business days (DHL Express)
- Orders sent to European Union countries have customs and duty charges covered by NOLOGOstudio. However, you may be charged with VAT costs based on the VAT rate applied by your country.
- Due to administrative reasons, shipping costs do not include duty or custom charges that may be incurred upon shipment to countries outside of Switzerland and EU.
Return policyWe want you to love your NOLOGO studio product as much as we do! If you aren’t entirely happy with your order, please get in touch with us so we can make it right. We accept returns within 14 days of purchase for a refund or exchange. We will accept a return on NOLOGO studio items that are in new condition, unworn, and free of damages. The original labels need to be included.
Return costsThe items return at the expense and risk of the customer. No refunds or exchanges will be made for items returned without prior communication and agreement. The costs for the return shipment must be carried by the customer.
Returning productsPlease contact us at email@example.com. Your item will be refunded only under the following conditions: items need to be in perfect condition, unworn and in its original packaging to ensure it is reusable. We kindly ask you to contact us prior to returning your NOLOGO studio product. No refund will be made without prior contact. Returns must be sent to:
- NOLOGO studio GmbH
- Lagerstrasse 87
- 8004 Zürich