10% VOUCHER FOR NEW OOO MEMBERS
10% VOUCHER FOR NEW OOO MEMBERS
10% VOUCHER FOR NEW OOO MEMBERS
10% VOUCHER FOR NEW OOO MEMBERS
10% VOUCHER FOR NEW OOO MEMBERS
10% VOUCHER FOR NEW OOO MEMBERS
10% VOUCHER FOR NEW OOO MEMBERS
10% VOUCHER FOR NEW OOO MEMBERS
10% VOUCHER FOR NEW OOO MEMBERS
10% VOUCHER FOR NEW OOO MEMBERS
10% VOUCHER FOR NEW OOO MEMBERS
10% VOUCHER FOR NEW OOO MEMBERS
10% VOUCHER FOR NEW OOO MEMBERS
10% VOUCHER FOR NEW OOO MEMBERS
10% VOUCHER FOR NEW OOO MEMBERS
10% VOUCHER FOR NEW OOO MEMBERS
10% VOUCHER FOR NEW OOO MEMBERS
10% VOUCHER FOR NEW OOO MEMBERS
10% VOUCHER FOR NEW OOO MEMBERS
10% VOUCHER FOR NEW OOO MEMBERS

Refund policy

RETURNS & EXCHANGES

We accept returns and exchanges on non-faulty items. To initiate a return, please go on the customer portal (upper right corner) and activate a return on your order. Size exchanges are subject to stock availability. All returns, refunds and exchanges are processed upon receipt of the item in its original condition, with original packaging and hang tags intact.

For change-of-mind returns, we accept requests within 14 days of purchase. A credit note or refund will be issued accordingly. We reserve the right to decline any returned item that does not meet these conditions. Returns and exchanges on discounted or sale items are not accepted under any circumstances.

RETURNS & EXCHANGES — POSTAGE

Return shipping costs for change-of-mind returns and exchanges are the responsibility of the customer. NOLOGO does not cover return postage unless the item is confirmed faulty. Refunds are issued for the item value only — original outbound shipping fees paid at checkout are non-refundable. In addition, the following contribution toward outbound shipping is deducted from your item refund:

  • Switzerland  — CHF 9.00
  • Germany — €9.00
  • European Union (excl. Germany) — €15.00
  • United Kingdom — £15.00 
  • International orders — $9.00

NOLOGO does not assume responsibility for returned parcels that are lost, stolen or undelivered in transit.

FAULTY ITEMS

If you believe an item is faulty, incorrect or incomplete, contact us at mail@nologo-studio.com within 14 days of receipt. Include your order number and clear photographs of the fault. Refunds for faulty items are only issued upon confirmation of the defect. Items showing signs of customer misuse, damage or neglect will not qualify for return. Where a fault is confirmed, NOLOGO will cover the return postage. Should the return not meet our standards upon inspection, delivery costs for the item's return to you will be at your expense. Please handle all items with care — stained or soiled returns will not be accepted.

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